Attempts have been made to defraud Internet shoppers by the unauthorized use of the Ninja Postal name and brand via email communications and graphics which appear, on the surface, to have originated from NP.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that NP does not request payment in this manner. NP only collects money due for official Ninja Postal related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
Ninja Postal accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
If you are in any doubt as to the integrity of a website that uses the Ninja Postal brand, please always access our website via our global website.
Thank you for joining our effort to combat online fraud. NP goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as Ninja Postal, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing@ninjapostal.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.
Below are some indicators that can help you assess whether the received email is fraudulent.
Official Ninja Postal communication is always sent from @ninjapostal.com. We never use @gmail, @yahoo or other free email services to send emails.
We never link to a website other than our own starting with for example https://ninjapostal.com/ or a ninjapostal.com/campaign website.
SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link. The sender number is not visible, instead you find a generic name such as “Delivery”.
The phone number starts with a country prefix outside of an expected territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing@ninjapostal.com, include the suspicious phone number in the message.
The account is lacking a sign of verification (e.g. there is no blue badge).
The account attempts to continue the communication over an encrypted channel such as Whatsapp or Telegram.
The account is only a couple of weeks old.
The account offers “free Visa”, “free flights” or to “double your investment”.
The account does not make use of an adequate profile picture (Ninja Postal Logo) and background picture.
Please report the social media account/post destination (URL) or phone number to phishing@ninjapostal.com.
If available, report the account/post directly to the social media channel as fraud.
If you receive unexpected messages alerting you over changes to your account, such as address changes or password reset notifications that were not triggered by yourself, it is possible that hackers are trying to take over your account.
Login to your account and change the password
If you lost access, please report this incidence via customer support.